Our Approach to Helping Small Businesses
Have you been trying to get your small business on the web?
We can do that.
Do you have questions about internet marketing?
We can talk.
Are you wondering how social media can help you make money?
We can explain.
Do you have negative reviews on the web?
We can help.
Our goal is-and always will be-to provide high quality, responsive, effective and affordable websites to small businesses. We know there are lots of choices when picking a website design firm, but we specialize in ‘mom and pop’ businesses. We pride ourselves on our customer support and our ability to help our customers understand the value of their site and the endless possibilities it can provide.
It’s kind of like building a house – and this is how we do it
First, we talk to determine what neighborhood you want to be in, whether you want brick or stone, what color paint, how many rooms, pool or hot tub.
When you call us to discuss your project we want to get to know you. We want to get to know your business, your customers, your goals, your objectives, and maybe even your family. We want to be personally invested in your project just as you are. Our conversation can be casual over a lunch or web conference. No strings attached no upfront money. We will take a look at your current site, evaluate your current problems, discuss what you do like and determine what you don’t. We will never pressure you to make a decision and we are willing to do some research to help you decide what the best solution is.
Next we discuss solutions and provide you with a floor plan and a price to build
Once we determine what you need and what you want we can decide what we can provide. Whether you need a brand new website design or a do-over on an old one. Maybe you need some social media help, review/reputation management, graphics, logos, css, HTML 5 – or just maybe you need all of the above and some other stuff you weren’t even aware of to give your business a boost. We will put together a simple project proposal outlining what we can and will do for you along with a clear, no-small-print price. We will make sure understand exactly what you are getting in no uncertain terms. There is no ambiguity in our proposals, no hidden fees, no hidden cost – what you see is what you get.
Then we agree and get to building!
Once we are both comfortable with the project proposal and the scope is agreed we get to work. We will do competitive intelligence research on your major competitors, keyword research, social search, or whatever we need to do to make sure we are giving you the best product we can provide. This step includes lots of interaction and correspondence with you to make sure we are heading in the right direction. Whether it’s picking ‘money words’ or background images, we want to make sure you get what you want – your dream house, er website!
Finally you move in!
When and only when we have achieved your 100% satisfaction do we say we are finished. Our customer support is unparalleled and we are dedicated to making sure you are happy. Contact us today and let us prove it to you.